FAQ

What is ECO REMOVAL?

We are a locally operated company specializing in cleanout, hauling, recycling and disposal services. We take away just about anything from electronics and furniture to construction and yard debris. We recycle and donate a majority of what we collect.

What are your operating hours?

We offer same-day service, 24/7.

How does it work?

We can work around your schedule, even nights and weekends. We provide a 2 hour promise window and give you a call a half hour before we arrive. Once on site, our professional staff will give you a free, all-inclusive estimate with no obligations. We work fast with minimal disruption. We remove everything the same day and leave the place clean when we're done.

How do you price?

We price based on the space your load takes up in the truck. For particularly labour-intensive, heavy jobs or additional dumping fees certain surcharges may apply. We'll give you a clear, all-inclusive estimate before we get started, with no obligations. If you find a better price providing comparable services we'll match the price and provide an additional 5% discount – guaranteed!

Can you give me a price before you arrive?

Sure, we can give you a general idea. If you upload some pictures, we can give you a definite quote. We're always glad to drop by and give you a free estimate.

Do I have to wait around all day?

No, we promise to arrive within a 2-hour window and call you a half hour before we do so. If your items are outside we can even give you a quote and take your payment over the phone or online.

What types of items can you remove?

We take just about anything (old furniture, landscaping waste, appliances, metal, drywall, garbage, wood, construction debris, concrete, electronics, computers, printers, yard waste...) from just about anywhere. 

Do I need to move my stuff to the curb? Should I pack it?

Not at all. Our professional crew will pick it up for you, wherever it is located. We do all the sorting and packing for you. We make sure to leave the place spotless when we're done too.

Are you insured & licensed?

We are fully licensed and insured.

How big are your standard trucks?

The interior dimensions of our standard trucks are 4 feet tall, 8 feet wide and 12 feet deep. That's just over 11 cubic meters or about 16 cubic yards of space.   

Do you have the proper tools and equipment?

We come prepared with the right equipment: shovels, rakes, brooms, shop vac, dollies, bins, wheelbarrow, tools and saws along with the necessary safety items.  Boxes and packaging materials can be suppled upon request.

Do you REALLY recycle and donate what you collect?

Absolutely. It's part of our philosophy as a company and as individuals. We go the extra mile to make sure every last bit of recyclable material is processed properly and every denotable item finds a new home. 

Where do you recycle and donate?

We begin by sorting materials at our in-house compound and storage facility.  We in turn recycle primarily with local recycling depots and other small processing centers. Most of the donatable items are given to local non-profit organizations and charities. 

What kind of payment do you accept?

We accept Visa, MasterCard, Debit, Check and Cash.

How do I schedule an appointment?

Book online or give us a call in Victoria 1-250-9000 ECO (250)900-0326 or Toll Free:  1-800-326-1243  (800-ECO-1243)

You can send us any inquiries or comments you may have to contact@ecoremoval.com.